Customers may submit return or exchange requests within 30 calendar days after receiving goods. Returned merchandise must remain brand‑new, unwashed, undamaged, with original tags and packaging completely preserved. Worn, damaged and custom‑produced items are ineligible for returns.
All return applications need prior approval from our official support email. Purchasers shall cover return‑related shipping expenses, except for factory‑defective goods, transit‑damaged parcels or wrong items shipped from our end.
Refund procedures will only start after we receive and inspect returned products. Actual fund arrival time hinges on the internal processing cycle of your payment service provider.